TurboTenant Support

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TurboTenant Support
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How to Get Help
Jonathan Forisha • 11/18/2024 • 3 min read

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Welcome to TurboTenant Support! This forum Topic was created to give TurboTenant users a direct path to solving problems inside the platform. Our Col…
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Changing Contact Information
Eddie Fry • 02/09/2025 • 3 min read

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I don’t see any way to correct contact information for an applicant or tenant. How do I change the email address and/or phone number?
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Getting started with Turbotenant
Anthony Moreno • 02/04/2025 • 3 min read

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I am new to Turbotenant. Is there a video that walks through adding a property with existing tenants to Turbotax?
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Product Announcement: Updates to our Lease Agreements
Raj Karyampudi • 01/30/2025 • 3 min read

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Hi! I’m Raj, TurboTenant’s Group Product Manager focused on our Residency Suite of products. My team builds and maintains products like maintenan…
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TT Down This Morning?
David Hirschler • 11/29/2024 • 3 min read

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My tenant told me that he tried to pay the rent this morning, but Turbo Tenant came up with a blank screen. Perhaps you were doing some server mainte…
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Stripe 3rd party system to connect banks
Jesse Villela • 11/25/2024 • 3 min read

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Hello all, I’ve seen issues with Stripe (the 3rd party system TurboTenant uses to connect banks) it doesn’t seem to always work or is c…
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Please fix the app
EverGreen Cove Apartments • 11/25/2024 • 3 min read

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The app for IOS needs to be fixed. It will not save the login, even via faceid. PLEASE fix this issue.
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rent collection
Daniel Anshus • 11/22/2024 • 3 min read

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How long does it take to have rent deposited into my bank account from the day the tenant pays the rent. Assume ACH transfer as I do not have any ten…
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Why am I not receiving leads?
Lexi L • 09/17/2024 • 3 min read

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When marketing your property listing through TurboTenant, there can be a variety of factors that contribute to a low amount of leads coming in. We…

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