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[Survey] Rent Payment and Eviction Trends May 2021

In May, we sent a survey to over 50,000 active TurboTenant landlords. We have been surveying our landlord and renter base for over a year to gain insights into how the COVID-19 pandemic has impacted their rental process, and identify trends related to rent payments, mortgage payments, debt and income, communication trends, and tenant screening criteria. This is our eleventh survey in our series on COVID-related landlord and tenant topics. We will continue to publish insights and data through 2021. This survey was conducted between May 24th through the 28th. Our key takeaways and insights from both landlords and tenants for our May survey are highlighted below. You can read the summary of our data from the first three months of 2021 in our Quarterly Report.


(You should still read it, but here are some of the most compelling highlights.)

Landlord and Renter Demographics

Below we have outlined high-level demographic information for landlord and renter respondents related to location, unit size, forbearance, annual household income, savings, and rent relief.


Key Data Points: 

  • 56% of landlords own rental property in cities or urban areas.
  • Only 5% of landlords are in forbearance with their mortgage while 19% don’t have a mortgage on their rentals, and a grand 75% did not have to go into forbearance.  
  • How many units survey respondents own: 1-4 Units – 65%, 5-10 Units – 18%, 11-20 Units – 8%, 21+ Units – 8%.
  • Thirty-two percent of landlords were unaware of federal or state rental relief for landlords and renters enacted through relief bills.
  • When it came to rent relief, 75% of landlords did not apply, 13% were not eligible for assistance, 7% applied and have not received funds, and 7% applied and received funds.


Key Data Points: 

Landlord Data – Rent Payments

Key Takeaways: 

Renter Data – Rent Payments

Key Takeaways: 

Renter Data – Rent Relief and Income

Key Takeaways: 

Landlords – Tenant Screening Criteria 

Key Takeaways: 

  • Thirty-one percent of landlords have made their tenant screening criteria more stringent, 6% have made it less stringent during the pandemic. 
  • Sixty-three percent of landlords said their tenant screening process hasn’t changed during the pandemic.
  • Sixty-two percent of landlords require a credit score of 600 or more; only 9% require a credit score of 700 or more. 
  • Sixty-two percent of landlords, one of the highest in our reporting period, reported they had to lower their monthly rent amount in order to fill a vacancy.

We will continue to survey renters and landlords, and update this data every month. If you have data requirements that are outside the scope of this article, please email [email protected]. We have ongoing data collection and are happy to supply another data set if it is available. Check out all of our COVID-19 landlord resources here

If you are in the process of filling your properties, TurboTenant can help streamline your rental process with easy and free online rental applications as well as thorough tenant screening so you can find the best renter for your property.

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