DoorLoop is property management software designed to make renting easier for landlords and tenants. It offers tenant and lease tracking, financial tools, and maintenance and repair management. With these capabilities, DoorLoop claims to be one of the most comprehensive options available for rental management.
So, does it live up to the task? DoorLoop reviews across the internet rate the site highly, and in this review, we’ll explore the features and user experience to help you make the right software decision for you and your investment.
A TurboTenant account unlocks comprehensive tenant screening, document storage, expense tracking, and everything else landlords need.
Key Insights
- DoorLoop is a property management platform that offers many features that other services do, but at a high cost, especially for landlords with many properties.
- DoorLoop reviews praise DoorLoop’s customer service and ease of use but quickly note missing or incomplete features.
- TurboTenant is a best-of-breed property management software that gives landlords complete control over unlimited properties for free or a fraction of the price if landlords choose the Premium option.
Understanding DoorLoop
DoorLoop was founded in 2019 by landlords and property managers who wanted to streamline their investments and make property management simpler and more cost-effective. The platform allows owners, landlords, and property managers to manage properties across residential, commercial, and affordable housing units with a number of tools commonly found in property management software.
User Interface and Experience
DoorLoop features a default dashboard upon logging into the service. In the Starter plan, the dashboard is standard and cannot be adjusted. However, in the higher-tier plans, the dashboard is customizable, and widgets can be moved, added, and removed from the default view.
The color scheme is familiar, and the left navigation menu provides quick access to the platform’s major features. The overview tab lets landlords quickly browse tenant maintenance requests, task status, outstanding balances, and lease tracking.
There is also a notes feature that allows landlords to track tasks and take quick notes in areas that aren’t otherwise covered by a built-in feature or tool.
Key DoorLoop Features
These days, landlords have their choice of any number of property management software options, so it’s important to weigh the features of each (while always considering pricing) to determine what might work for you.
Like most platforms, DoorLoop offers many critical features, such as tenant and lease tracking, financial reporting, and a maintenance tracking system. But how do these features work in practice? Let’s investigate.
Feature 1: Tenant and Lease Tracking
DoorLoop offers a built-in CRM and tenant portal so you can quickly see the status of new applicants, current tenants’ leases, renewal dates, and rent across all of your properties. Leases can be electronically signed within the platform, with all fields presented as pop-up windows to avoid handwriting mistakes or miscommunication.
The tenant portal also makes it easier for tenants to request maintenance, pay rent online, and communicate with landlords about any issues that might arise during the lease period. However, DoorLoop locks tenant announcements and access to owner-specific portals behind the higher pay tiers.
Feature 2: Financial Management and Reporting
Built into the DoorLoop platform is a full financial management and reporting system that landlords can customize or track as a whole or by individual property. This makes it easier to track investments and make adjustments as needed to maximize profits.
However, finances cannot be broken down by individual units, just properties, which could be a significant issue for landlords with many smaller units within larger properties.
If you use QuickBooks, the higher pricing tiers can sync with your current software, allowing you to keep your historical financial data without starting from scratch.
Feature 3: Maintenance and Repair Management
Whether you manage one or 30 properties, keeping track of maintenance requests and the status of ongoing repairs can quickly become overwhelming. However, DoorLoop allows tenants to make requests directly from their tenant portal.
Additionally, landlords can assign vendors to maintenance and repair tasks and set up automated workflows that will auto-assign specific tasks and requests to handypersons or vendors without landlords having to do it manually. If you pay for the higher plans, you can also create customized work orders and vendor-specific accounts.
Pricing
The DoorLoop pricing structure requires a subscription, which can be paid monthly or yearly, and it changes depending on the number of units you intend to use the software to manage.
There are three tiers—Starter, Pro, and Premium—each enabling access to different features on the platform. The base price covers between 1 and 20 units, with increases for every 20 units.
- Starter: $69/month for 1-20 units; $94/month for 21-40 units; $119/month for 41-60 units, etc.
- Provides basic access to the platform, with financial reporting, maintenance tracking and requests, online rent payment, tenant screening, a tenant portal, and support via email or live chat.
- Pro: $139/month for 1-20 units; $179/month for 21-40 units; $199/month for 41-60 units, etc.
- Provides access to everything in the Starter tier, plus the ability to list and market properties on multiple syndication sites, customizable dashboards, and phone support among other features.
- Premium: $199/month for 1-20 units; $249/month for 21-40 units; $299/month for 41-60 units, etc.
- Provides access to everything in the Starter and Pro plans, plus free incoming ACH payments, unlimited additional users for management task assistance, and a free personalized website.
Compared to other services around the web, DoorLoop’s cost is among the most expensive options on the market. This is especially true if you’re a landlord who rents out a higher number of units than average, as the cost can quickly balloon as you tick up in the number of units owned.
User Reviews
DoorLoop reviews boast some solid ratings across many sites. Many users report that the platform is easy to use and they love online rent payments and the tenant management aspect of the platform.
However, the most common complaints come from property managers who manage more than 10 units or properties. The platform’s cost quickly balloons for every 20 units added, which starts to bring down profit margins. Additionally, phone support is only available for people paying for the most expensive tier, which can be frustrating for landlords who need immediate assistance.
Further, a recent DoorLoop review on Reddit criticized the app for lacking key features that are included in other plaforms, specifically calling out the inability to track move-ins and move-outs and no way to effectively track rent increases historically. Also, creating new leases can be clunky and unsatisfying.
DoorLoop vs. TurboTenant
When comparing the feature sets of DoorLoop and TurboTenant, it may be tempting to only consider their similarities. Both platforms offer tenant and lease tracking options, as well as maintenance management.
But, TurboTenant offers multiple tools for free that DoorLoop chargers for.
As part of its free tier, TurboTenant lists an unlimited number of properties across dozens of syndication partners, meaning you’ll get more eyes on your listings to find the most qualified tenants available. Additionally, TurboTenant allows landlords to collect rent at no cost to the landlord.
You can finally stop depositing checks and cash and instead spend your time doing fun things, like looking for your next property.
Why Choose TurboTenant
As a landlord, you have many property management platforms to choose from, and hopefully, our DoorLoop review has provided you with the knowledge you need to make the right decision for your business.
As we’ve noted, TurboTenant gives landlords the peace of mind to seamlessly manage all of their properties without breaking the bank from home or on the road with our mobile app. With the ability to list properties on dozens of listing services across the internet and a thorough background check for tenants, landlords can rest easy knowing that they’ve found the most qualified applicants.
Unlike DoorLoop, TurboTenant doesn’t lock important features behind a paywall. It only offers a paid tier to users who want access to all of TurboTenant — and even then, the cost is extremely low compared to the industry standard.
So, sign up for a free account today and let TurboTenant make your property management woes a thing of the past.